Field Services

Roadmap FSM helps you go from chaos to control in just 45 days — no delays, no tech headaches.

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FSM – Deliver Service Excellence

For businesses where after-sales service is critical, the Roadmap’s Field Service Management Module ensures every customer interaction is smooth, timely, and fully traceable. From warranty tracking to spare parts management and service invoicing, our system keeps your service team equipped and your customers satisfied.

Whether your support is handled in-house or through dealers/partners, Roadmap ERP gives complete visibility into service requests, equipment status, and engineer workload — so you can respond faster and more effectively.

Key Features

Automated/manual creation of equipment records with customer, serial number, location, and warranty details.

Tracking and scheduling for pending installations with service engineer assignments.

Preventive maintenance scheduling from installation/invoice dates.

Service work order creation for installations, maintenance, and repairs.

AMC proposal generation and direct conversion to invoices.

Service request registration with instant warranty/AMC status lookup.

Pro-forma invoice creation for per-call services or out-of-contract work.

Spare parts usage tracking with warranty validations and returns management.

Service order closure with invoicing integration.

All-in-One ERP for Smarter Business

Streamline operations, boost productivity, and make data-driven decisions with our powerful ERP solution designed for growing businesses.

Benefits

End-to-End Service Visibility

Covers the entire lifecycle from service request to order closure with full transparency.

Real-Time Request Tracking

Monitor pending requests by engineer, territory, or priority for faster resolution.

Managing service requests becomes easier when everything is clear and connected. With the right tools, you can track progress in real time, keep complete service records, and plan resources better. This not only improves response times but also helps boost revenue and enhance product quality.

Comprehensive Equipment History

Maintain complete service records for each equipment to support accurate maintenance and future planning.

Resource & Workload Optimization

Analyze engineer workload and resource allocation for effective planning and productivity.

Performance & Issue Analysis

Track response times, installation failures, and root causes to continuously improve service quality.

Revenue & Product Growth Insights

Enable warranty/AMC conversion tracking, problem frequency, and call analysis for revenue growth and product improvements.