Ticket Management

Roadmap's TMS acts as a central command center for all support inquiries, ensuring issues are logged and resolved quickly to improve team efficiency.

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Dashboard Tickets Management System application

Ticket Management

Roadmap’s Ticket Management System ERP consolidates and accelerates the handling of internal requests and customer issues. It serves as a single source of truth for all support-related communications, ensuring no request is lost and every issue is properly addressed.

The system's core function is to create a structured workflow for every reported problem. When an issue arises-whether it's a customer with a technical bug, a sales team with a feature request, or an employee with an IT problem-it's logged as a "ticket." The TMS then allows for the tracking of this ticket from its creation to its final resolution.

Key Features

Centralized Ticket Dashboard

A single view of all support requests.

Workflow Automation

Automatically assigns, routes, and escalates tickets efficiently.

Prioritization and Tagging

Organizes and ranks tickets by priority and issue.

Customer Communication Portal

Enables direct communication and transparency with customers.

Team Collaboration Tools

Facilitates internal notes and seamless team-working.

Performance Analytics

Delivers key metrics on team efficiency and performance.

Knowledge Base Integration

Links to articles for faster self-service resolution.

Customizable Fields

Tailors ticket forms to capture your specific data.

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Benefits

Increased Team Efficiency

Automates workflows to boost agent productivity.

Enhanced Collaboration

Centralized platform for seamless team communication.

Centralized Record-Keeping

Creates a single source of truth for all issues.

Increased Accountability

Clearly tracks who is responsible for each task.

Scalability

Handles growing support volumes without losing efficiency.

Reduced Costs

Saves time and money through automation and efficiency.

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