+ - What is ROADMAP IT SOLUTIONS PVT. LTD. known for?

ROADMAP IT Solutions Pvt. Ltd. is an indigenous ERP and software development company specializing in providing end-to-end enterprise solutions, with a strong focus on the manufacturing sector. Our flagship product, ROADMAP ERP, is built on the Oracle platform and is designed for scalability, security, and customization.

+ - Which industries does ROADMAP ERP serve?

+ - What technology platform is ROADMAP ERP built on?

ROADMAP ERP is built on the Oracle platform, leveraging Oracle Database, and Oracle APEX. This ensures robustness, high performance, and compatibility with enterprise-grade infrastructure.

+ - What technology platform is ROADMAP ERP built on?

Yes. ROADMAP ERP supports multi-location plants, warehouses, and branches within a single instance, and accommodates multiple legal entities with consolidated reporting and inter-company transactions.

+ - What are the deployment options for ROADMAP ERP?

We offer both on-premise and cloud deployments. Cloud deployments are supported on Oracle Cloud Infrastructure (OCI) and other leading cloud platforms, while on-premise installations are managed in coordination with your technical team.

+ - Does ROADMAP ERP integrate with third-party applications?

Yes. Integrations can be implemented via APIs or batch file processing. The integration process is handled by our team, and clients provide the required APIs or data formats.

+ - Is customization possible in ROADMAP ERP?

Yes. All customizations are developed by our team, tested internally, reviewed by the client in a test environment, and moved to the live environment through controlled patch releases after approval.

+ - How does ROADMAP ERP ensure data security?

Security is managed through Oracle’s role-based access control, with granular permissions for modules, menus, and transactions.

+ - Does ROADMAP ERP have an audit trail feature?

Yes. ROADMAP ERP includes an audit trail that records essential details such as user ID, timestamp, and nature of changes made.

+ - What is the update and patch process for ROADMAP ERP?

Updates are delivered in version-controlled releases that include new features, enhancements, and fixes. All patches are first deployed in a test environment for client verification before moving to production.

+ - What kind of post-implementation support do you provide?

We provide dedicated support through our CSR (Customer Service Request) Portal, where clients can raise and track issues. Our support covers bug fixes, assistance with usage, and deployment of approved changes.

+ - How are backups managed?

For on-cloud deployments, ROADMAP handles automated backups based on the agreed retention policy. For on-premise models, backup responsibility lies with the client, and we provide the necessary procedures during implementation.

+ - Do I need an Oracle license to use ROADMAP ERP?

Yes. As ROADMAP ERP is built on the Oracle platform, clients must procure Oracle licenses as per their ERP user count and in compliance with licensing norms.

+ - How do I get started with ROADMAP ERP?

Contact our sales team to arrange a product demonstration and requirement discussion. We will then prepare a tailored proposal including scope, modules, implementation plan, and cost estimates.