- Julius Rassou
- 05-Sep-2017 12:20:28
Pro Digital Indian Industrial Scenario: A Welcome Trend for ERPs with an Edge
Indian
business stakeholders and decision makers are the global leaders in aspiring
and applying Digital Transformation to their business processes. This is the
learned inference of the global study titled, Keeping Score: Why
Digital Transformation Matters; conducted by CA Technologies (CA) and
Coleman Parkes in 21 countries and 10 industry sectors across the world.
According to the study’s Digital Transformation ‘Business Impact Scorecard’
(BIS), India ranks first on the list with a score of 79 out of 100, against a
global BIS average score of 53; while the Americas are at 63, Middle East &
Africa (MEA) scores 47, and Asia Pacific & Japan (APJ) scores 56.
It is interesting to know that the study is based on interviews with 1770
senior IT executives, of whom 78 are from India. The interviews were from the
perspective of 14 Key Performance Indicators (KPIs) in the Business Agility,
Business Growth, Customer Focus, and Operational Efficiency disciplines, which
are critical for Digital Transformation success. This is more than proof enough
that Digital Transformation initiatives in India are way higher than anywhere
in the world.
The popular investment preferences of Indian organizations, as revealed by the
Study, are 94% in favor of right talent, 92% towards a vision for a new digital
enterprise, 90% for a new tech-savvy leadership team that could tactfully
maneuver a digital enterprise, and 83% in favor of embracing digital
technologies to redefine how they interact with the customer.
Compared to their performance before digitization, digitized Indian businesses
are seen to have improved in generating new revenues to the tune of 55%;
excelled in betterment of customer experience by 97%; gained business agility
in terms of minimizing time-to-decision and time-to-act on new opportunities by
35%; and enhanced employee productivity by 56%. In total, 84% of Indian
businesses have found moderate to significant improvements in the ability to
differentiate themselves from their business peers, who are yet to digitize
their processes.
However, the CA research also projects that despite leading the Digital Transformation
initiatives, only 46% of Indian decision makers believe they are making path
breaking performances in their respective industries through the digital
progress attained. This ranks India at the bottom of the performance-wise list
amongst the countries in APJ.
The key verticals in India that are in favor of, and are thriving through
Digital Transformation are Telecom (BIS score - 45); Government / Public Sector
(45); Banking and Financial services (41); Retail (40); and Healthcare (37),
are other scholarly research outcomes registered by the CA study.
