3 Key Priorities to be addressed for Effective ERP End-User Training

ERP end-user training should start with the tech-savvy staff members, at least one from each department of the core deployment. The personnel thus identified should be trained in the real-time business scenario with real data and through real processes without the benefit of a virtual set-up or User Manuals. Such hands-on practice will consume the trial and error phase during the implementation stage itself.

Further, the 'Train the Trainer' concept is initiated in the process, by ensuring that there is at least one staff in each department with absolute knowledge of the ERP's functionalities. Thus, handling system updates, intra-departmental & inter-departmental networking, and knowledge sharing/transfer becomes an easy task; and vendor-dependency is minimized.

From the perspective of end-users, the ERP system involves a flurry of roles and these roles have unique qualities rendering each one of them different from the other. So, a mono-dimensional training for such a multi-faceted solution is not justified. The best way to overcome this hurdle is to go for role-based training to achieve intra-departmental excellence. Such diverse training should be marginally merged at strategic junctures to derive inter-departmental finesse.

Organizations should ensure the employment of the correct technology partners like Roadmap IT Solutions, who could smoothly deliver the change and bring about the transformation in the most user-friendly manner. Roadmap enhances user-experience by providing real-time hands-on training right from the beginning of the Project and through the course of the Project.