Measuring ROC after ERP implementation can be a game-changer for Public Sector Organizations. Here's How

It is exceedingly vital to evaluate the merit of productive integration & system supports for ERP software implementation, specifically, if there are grey areas where citizen's digital interface engagement needs to be improved. Data inaccuracies prompted by uncoordinated systems are generally cumbersome - both in time & money as a result of which, efficiency is an important prerequisite while measuring ROC.

The public-sector comprises of long-standing employees possessing the know-how of all the old & upcoming processes. In such cases, tribal knowledge sharing is ordinarily up for resistance. This resistance can be countered by involving long-standing employees in the ERP selection process to foster healthy information sharing. Skilled workforce deployment, multi-level training, hardware & software replacement and customizations all give in ERP implementations' asset-based costs. These asset-based costs, of all the prerequisites of ROC measurement, are relatively fixed & easy to fathom.

The most challenging prerequisite in measuring ROC is the determination of threats. Careful consideration needs to be given to the degree of threat that comes in with the ERP implementation. Being dependant on people-fostered processes that rests on individuals & their skill sets often give rise to threats. There are additional threats from unhappy citizens to in-house resistance for data-transparency, as the poor execution of the public administration can sometimes lead to both. Don't overlook the potential threat exposure to the old systems, which can either crash or be rendered unsupportive. When massive trouble is taken for a brand new ERP implementation, leave no stone unturned to update all the existing systems that would strongly contribute to holding the public sector back. 

ERP implementation can impact the functioning of public sector organizations innumerably. Oftentimes it comes in with its own share of unexpected course of actions & their outcomes. It is difficult to sometimes anticipate the degree of influence of these impacting factors, but analyzing the ROC is the predominant vantage point to aim for. Ensure to make use of your sound judgment on the varying circumstances that you come across.